Brilliant customer service.! I ordered a new brake because the front calliper started to leak. I didn’t know that UK bikes have the brakes at the opposite side to other countries. Consequently the brake that arrived was the left lever not the right. I asked if I could exchange the brake I had ordered for a right lever with a short cable for the front. At first I was asked to pay carriage. Then I was told a new cable would be sent. I actually received BOTH brake cables complete with pipes, callipers and brake pads.
Hvis du har spørgsmål, er du altid velkommen til at kontakte os. Vi vender tilbage til dig så hurtigt som muligt, inden for 24 timer på hverdage.
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Customer Reviews
Overall rating: 5.0 / 5 from 14 reviews.
PVY is a very serious and reliable brand. I recommend it to everyone!
Store owner replied: Hi, thank you for your support and recognition of the PVY brand! We will do our utmost to keep up the good work!
Hi I found your staff to be very courteous and helpful and I liked the fact they stayed in touch with updates regularly. Many thanks! Love the bikes👍
Store owner replied: Hi, thank you for your recognition and attention to the PVY brand and services. This is our motivation to move forward. Have a pleasant ride!
Cool
Store owner replied: Hi, thanks for your support
El freno llegó en la fecha indicada, con pastillas nuevas y aceite mineral incorporado. Solo tuve que instalarlo.
Store owner replied: Hola, su satisfacción es nuestra motivación. Gracias por su reconocimiento.
The break is strong , I like it
Store owner replied: Hi, thank you for your recognition. We will do our best to maintain a good working environment.
Okay
Store owner replied: Hi, thank you for your support.
100-%
Store owner replied: Hi, thank you for your recognition of our electric bicycles!
Works as expected
Store owner replied: Hi, thank you for your trust.
Great purchase 👌
Store owner replied: Hi, thank you for your support.
Très bon contact avec le vendeur et bon matériel 👍
Store owner replied: Bonjour, votre satisfaction est notre priorité. Merci de votre confiance.
I like it. It’s very good thank you so much.
Store owner replied: Hi, thank you for your recognition of our products!
Arrived on time and was the correct item as I wanted a rear brake. Fitted as original and works as it should
Store owner replied: Hi, your satisfaction is the motivation of our work. We will do our best to keep up the good work!
Super!!!